The Loyal Customer

This may look like a book, feel like a book and even cost like a book. But, it is not a book. It’s a lesson!

This lesson is simple and direct. There aren’t lots of chapters with many ideas. Just one very important idea—to create a loyal customer. Through this very entertaining story of a very successful cab driver, you will learn the difference between a satisfied customer and a loyal customer. Following the lesson, there are seven study questions that will take you and your business to a higher levell.